Your Uconnect model appears in these customer stories under 2 or 3 product IDs. The only difference is the regional content.

RER, REW, REP  are the same system set up for different regions
RHR, RHW, RHP  are the same system set up for different regions
REN, REZ  are the same system set up for different regions
RHB is RBZ re-engineered to include Navigation

In less than 10 minutes I replaced the hard drive and everything is working as usual. Really a great solution!

I recently bought a 2009 Wrangler Sahara with a REP system showing these problem messages:
   "Database - ERROR! TAG NOT FOUND"
   "Gracenotes - N/A"
   "HDD space 0"
   "Not equipped with Uconnect"
Because I live in OMAN, The MyGig Help Desk suggested it might be faster and cheaper to buy a blank replacement drive locally and apply the REP disk image to the replacement drive. After I set up a new drive with the disk image, everything worked except for the error message "Not equipped with uConnect". MyGig Help sent the instructions to go into the Engineering Menu to enable JK VR/HFM. That fixed Uconnect.  Thanks a ton; you brought up my broken system.

My system showed HDD Space = 23GB but there was no music and I couldn't add music to the hard drive.  I burned the Disk-Image to a new 40GB HDD and now the MyGig device works like new !  Thank You very much for professional help and quick response.

The MyGig REW in my Jeep was freezing and rebooting, so I followed your "Endless Reboot" testing instructions to try it without the hard drive. AM/FM worked normally and there was no more freezing and rebooting with the drive removed. I ordered your REW disk image a few days ago, followed the instructions on the website and now I have a perfectly working Mygig again. Thank you!

Solid State Drive  Put in the new SSD and right out of the gate I was able to play Audio CDs and import music from USB.

I'm in Australia. My REP system was working fine till about three months ago when it stopped playing music from the hard drive. Then music came back for a while, but then was gone again and space on the HDD was reading as 0 Gb.  I downloaded the REP disk image to set up a new 60GB hard drive.  After installing the new drive the maps were for the Middle East, not Australia. Also, my iPhone would sync with the mygig unit, but to answer calls I would have to do it through the phone. When trying the U-connect buttons, I'd get a message saying u-connect is not available.

To fix the maps, the help desk referred me to the Navigation Settings in the Engineering Menu ( Menu / Seek-up / Seek-down ).  Later after trying some other ways to fix U-Connect, they said to check the Engineering Menu to see if the JK VR/HFM setting had somehow become disabled.  I found it was disabled so changing that fixed U-Connect.  Now everything works.  Thank you for all your help.

We have made it!!!  Everything is working perfectly now!!!  I have an early REW model that came with a 20GB hard drive.  Before installing the REW disk image on a larger drive, I had two other problems to work out with my MyGig system. It was unable to recognize a 30GB drive I planned to use and I was having Audio problems caused by my LockPick adaptor.  Finally, today I was able put the 40GB REW disk image on a new 40GB hard drive and everything is working perfectly. Thank you very much for your support and for having disk images available for download. Now I have an original Navigation system in my Chrysler 300C again for nearly nothing comparing to original prices and prices for a used system here in Germany.  Thank you very much again!!! With kind regards Lutz

Your directions and disk image worked great!!! Thanks for saving me over $900 in cost to replace the entire unit!!

UPGRADE SUCCESS:  Just wanted to thank you, your site is well setup and I managed to upgrade the hard drive in my RHR unit from 30 to 40 gigs using your disk image. Instruction page was detailed and well laid out, I had very little issues with anything and the process was smooth. Thrilled to have double the space available now. (20 rather than 11 gigs)

My RER system lost all hard drive features. It was at version 9.561 which had a 2008 Chrysler Service Bulletin about drive corruption. I couldn't find the 2 update versions mentioned in the bulletin, so I tried the newer series of RER software updates posted on mygig-disk.com. I installed update 9.713 as the recommended first step for systems with earlier versions, but no luck. Still no indication of a hard drive in System Information. The help desk said the RER disk image would fix the problem if it was data corruption and not a failed disk. So I gave it try. . . NOW, Hard drive is installed and it appears I have my navigation and other features back! Running the software updates now. THANK YOU for your help! If you ever need a customer testimonial - hit me up! You are awesome :-)

Navigation stopped working on our MyGig RER and the screen showed "Navigation Database not detected". I ordered the RER disk images but found my unit was an early version that came with a 20GB hard drive. MyGig-Disk.com didn't have a 20GB Disk-Image posted. When I contacted them, Steve said they would setup a 20GB image and upload it to their download server over-night. When I got the 20GB image I tried to restore my 20GB drive but it had bad sectors. Clonezilla would quit with a bunch if Input-Output errors. So I ordered a new 60GB drive on ebay and installed the 60GB image. Now It works perfectly, it didn't cost much and I have a new drive. Thanks for everything.

I bought a 2010 MyGig Nav RER from a JKForum member and it worked properly for about 3 months. The symptoms started small, in that I couldn't access my music on the HDD, followed by the Uconnect only working sometimes, ending with my maps being dropped all together. I don't blame the seller at all; it's a crap shoot buying used electronics. Interestingly, the unit still worked for receiving radio, playing DVDs and controlling my iPod but I still wanted my maps and HDD access. I started looking around and found http://mygig-disk.com. I bought the images for 30 dollars, got a new HDD, the required cable, and followed the instructions for writing the image on the drive. Here's where it got fun. I was having problems getting my computer to recognize the new HDD I was trying to write the image to. I tried another HDD, and another PC with the same result. I contacted mygig-disk help and Steve was very helpful in trying to get my problem solved. When it still wouldn't work, he gave me his address and offered to write the image on my drive for me at no charge. He didn't have to do this, as it was not his problem at all. (Later we determined that Amazon had sent me a defective IDE cable, needed to write the image to the new drive.) Customer service is NOT dead. I now have a bigger, better drive and the MyGig works as it should. Before you trash your broken MyGig, or try to sell it for scrap, check the site out. (originally posted on JKForum)

Our hard drive was showing signs of trouble. We are in Denmark and our MyGig says RER on the front panel but has European maps. Patrick on the help desk said it was probably an RER to REW conversion and the REW Disk-Image should be compatible. Well here is the update, the disk imaged worked like a charm. Super instructions, super website, AND super service. By the way, no issue updating software from version 1.220 to 2.404.

My screen went blank after starting the Jeep with remote start. Disconnecting the battery for a while didn't help. I downloaded and installed the Disk-Image and then everything but U-Connect worked. The screen said "Not Equipped with U-Connect". Then I found this setting to re-enable U-Connect on a Jeep forum (Engineering Menu / select "Enable JK VR/HFM"). Now everything works. It looks like my hard drive was corrupted and my system forgot it had U-Connect during the power brownout from remote start. Thanks

(editor note: To access the MyGig RER Engineering Menu, push Seek-Up Seek-Down Menu at the same time)

MyGig REW works now. I don't know what was the exact problem because I'm kind of IT guy for all of my friends and they just come and say "It doesn't work, fix it!" One of my friends downloaded the disk-image, I re-imaged it, installed it and it all worked like a charm. Thanks again, you really helped.

The issue began when we lost Bluetooth and Navigation. I was running an Application Update CD to see if that would help when my wife found her car running in the driveway and turned it off before the update was complete. Now it booted into the "Emergency Update" screen but would not start the Application Update CD. Disconnecting the battery a few times for different intervals didn't help. We had just sold the car contingent on getting it fixed so I re-imaged the original drive with the 30GB disk-image. After that, it still booted into the Emergency Update screen, but now it let me start over with the Application Update CD. When that finished, everything worked. Thanks a MILLION!

Bought the image, installed, updated - beautiful!.

The original hard drive failed. There were no music files and files could not be copied to the drive. I bought a blank 40GB hard drive and the MyGig REZ disk image. I have solved the problem. Sincerely.

UPGRADE SUCCESS:  The Disk-Image installation went very well. I was able to restore my original 30GB hard drive and also created a 60GB version that I am currently using. Thanks for a useful and easy to use product.

I have a Chrysler Voyager here in Australia. My 30 gb drive seemed to stop working after I downloaded a usb mp3 file a while back. No music, but could still see pictures. All is good now . . I downloaded the REZ image, followed instructions, had a little trouble getting the Clonezilla CD to boot up. Anyway it now works, so thank you from below, very much appreciated.

The symptoms started small. I couldn't access my music on the HDD, followed by the Uconnect only working sometimes, ending with my maps being dropped all together. The unit still worked for receiving radio, playing DVDs and controlling my iPod but I still wanted my maps and HDD access. I bought the RER disk image, got a new HDD and required cable on Amazon, then followed the instructions for restoring the disk image on the drive. Everything works great!. Thanks

The Option to pair a phone with Bluetooth was grayed out and unavailable. Engineering mode was grayed out. Couldn't transfer music via flash drive to the hard drive. Couldn't store addresses in the address book, and voice recognition was not working. It turns out that the existing MyGig hard drive was fine so after applying the Disk-Image it works perfectly. I have had this car for 3 years now and it's never worked right. Finally all the features are operating the way they are supposed to. I'm glad I stumbled on your web site. Your directions were spot on and everything worked like a charm! Thank you.

I tried Installing the 30GB disk image on my existing hard drive but the drive was failing. I bought a new 60GB hard drive on ebay and installed the 60GB disk image. The new drive and 60GB image seems to have done the trick. The only issue was my Sirius subscription got clobbered by the application update. A call to Sirius to send the Radio and Traffic activation signal fixed the issue. Thanks !

My hard drive failed. The disk image installed on a new drive with no problem . . I was very careful (thorough) and the results are awesome. Thanks a bunch, I have a great radio again.

Nav was working on my original drive, but lost voice recognition and u connect. After installing the disk image on a new drive all working now. Keep up the good work.

Thank you for being out there helping the Do It Your Self people with saving time any money on MyGig radio issues. I purchased the MyGig 40GB RHR Disk-Image for my new 40GB hard drive and followed your instructions. The process went perfectly the first time and now my radio works great!

My system displayed available disk space, navigation worked, played music but it wouldn't upload music from a USB drive or a CD. I installed the disk image on a spare notebook drive and now everything works great. No more issues.

UPGRADE SUCCESS:  I was upgrading the size of my hard drive using instructions from a Dodge Forum. I accidentally lost everything from the Gracenotes/Music partition. So I got the REN disk image and only restored the music partition with the Disk-Image. Now I am able to use all of the functions of my REN MyGig.

Started getting error "Navigation Database Not Detected" on startup. I Installed the Disk-Image with no problem, ran the application update CD and its fixed.

Used Clonezilla which worked perfectly, it loaded the image with no issue; pretty and clean.

Thanks, works great...my stuffs up.

Music menus displayed " No Music Files Found" but the used disk space was unchanged. I tried the 30GB disk image on my original hard drive, but Clonezilla would stop with I/O-Bad-Block errors within a minute. I emailed "help" and they sent me the link to the 60GB disk-image at no charge and I installed that on a new 60GB hard drive. All is good . . 30GB more music space . .total cost less than $100. Great Service, Thanks

UPGRADE SUCCESS - MyGig RHR:  I used the 40GB disk-image to upgrade from a 30GB to a 40GB hard drive. The instructions were simple to follow and all functions are working correctly. Thank You and great work.

I was unable to copy music to the hard drive from CDs and Gracenote info was very slow or didn't work at all. Also Random freezing/reboots. Now everything works.

My Jeep came with a 30GB hard drive and I wanted more space. I received the larger RHW drive 4 days ago and installed today. It works good and didn't ask for security code. I have 22gb hdd space now. Thanks for help.

Solid State Drive    Worked like a charm !!!  Blazing fast also.  Now if Garmin made their update as easy as replacing the drive.  You rock and thanks, totally saved me from buying a new deck.

I received the 40 Gb drive today just on time, since the original drive went into 100% failure. Since I am an experienced Electrical engineer, it took me about 30 minutes all together and everything is up and running. I may be ordering an extra drive for my spare RHR. Thanks again you guys are amazing..

Just want to say thank you so much! We just got the RBZ standard duty hard drive for my Chrysler TownvCountry van. My husband and I had it installed in just a few minutes and now the DVD player works again. It used to just say "reading" all the time. Our youngest daughter is special needs and the DVD player is a must for trips.

Solid State Drive    Our Mygig RHB would not read a CD or DVD;  the display always said "READING".  The system also had a long (~30 sec) startup.  After installing the SSD, the first screen asked for a security code, but after driving a short distance it now starts up normally and everything works. Our system was at software version 33.xx and we are going to leave it there unless we find something missing.  Another successful, happy customer!  Thanks for all your help.

I received the HDD yesterday and today I put it in the nav/radio. It all works super. Many thanks.

Thanks for sending the drive so quickly.  I have installed it and  the system works perfectly.

The new disk arrived fine - took me 10 mins to install and it all upgraded perfectly.  Loaded all my music back on and it's all running super smooth and so quick - I should have replaced this sooner, instead of battling for so long with the drive that would hang. A huge thanks for your efforts. I originally read about you from another customer on a jeep forum and they mentioned you had great customer service & product - they weren't wrong!

Solid State Drive    The SSD installation went great. I would like to share some of my "before" and "after" findings with you.
WITH THE OLD DRIVE:
1. No serial number or Gracenotes shown.
2. No HDD capacity shown.
3. Would not update maps to NT2014. PND would not update.
4. Slow boot up and iPod music slow to load.
WITH THE NEW SSD:
1. All Gracenotes, serial number and capacity shown.
2. Updates went great from 23.xx to 30.xx to 50.xx
3. Garmin software would still not download.
    [ it is a known "bug" that Garmin maps won't update on 50.xx ]
4. Downgraded to update 30.xx, then the Garmin update worked.
5. Reinstalled 50.xx and everything works awesome.
Thanks a bunch.

My REZ radio would not copy music to the hard drive or read a USB drive.  Now all is perfect. Thank you.

FAN-FREAKING-TASTIC!!!
Took about 45 minutes. This is the link to a YouTube video for those that have a center console with power adapter. After that it was very easy. Thanks for the help.
https://www.youtube.com/watch?v=gDA-wFcqeWI

My Cherokee UConnect wouldn't see any version of iPhone or any other Bluetooth phones.  I checked the Engineering Menu and found the JK VR/HFM  button was grayed out and didn't respond. The check-list on your web site says Bluetooth pairing depends on the hard drive so I ordered a new hard drive.  My Bluetooth is up and running again and my phone pairs with UConnect with no problems.  The drive took 30 minutes to install.  Great service, thanks a million.

My 730n RER says 'No Navigation Database', I can't save anything to the hdd, Uconnect doesn't work and the Gracenotes doesn't work. Hard drive space says 0.00 gb used and 0.00 gb available. So It has to be the hard drive right ?  It gets very cold in Wisconsin so I ordered the "slightly used" Automotive Grade hard drive with the new RER installaton. It only took me like 3 minutes to actually swap the hard drive ...but pulling the trim and everything total like 45 minutes. Now everything works!  So grateful for your help and services, a huge relief.

I can't say Thank you enough! I have been chasing a non-working uConnect in my Durango RHR radio for a while. All the forums I searched were of no use and I was just about to break down and take it in to the Dealer. I found your site while researching my problem and after reading your page on the RHR radio, I thought I would try replacing the hard drive. Not only did this fix my uConnect and Voice Control, but I now have more storage for songs! Replacing the drive was easy and your website's instructions were spot on. One thing you might add for the Durango is there are two screws on the back of the trim pocket that need to be removed to get the trim off. Thank you again for your service, and fast shipping! Cliff

About two weeks ago my MyGig started acting weird like the navigation would show me paralleling the highway I was driving on by about a half a mile. I lost 768 songs on my hardrive, the SAT, FM and AM still worked but it would not show a list of stations as before and the voice commands would not even be close to what I just said. So, I thought I would just re run the last cd update disc I had. Luckily I went to this website http://mygig-disk.com where they warned that running the update while having these problems could brick my mygig. After reading the symptoms for a bad hard drive I ordered one of theirs for $138. It arrived two days later. Instructions for installation were copied off their website. With the new drive, everything works with no problems. The guy that helped me is Steve. Excellent service.  (first posted in the JKOwners forum)

After installing a used RER system in my 2006 Dodge Ram along with a LockPick adaptor from Coastal Electronics, I found the original hard drive was corrupt.  So I ordered and installed a new pre-loaded MyGig 60GB drive and that works great.  With an RER system adapted to a 2006 car with a LockPick, I discovered I needed to get the "Clock-Fix" patch to get the clock so it wasn't stuck on 12:00.  I believe the patch configures the MyGig system to get its time from Satellite instead of from the car.  Steve at MyGig provided the "Clock Fix" download at this link RER-REW-REP-2.499-Clock-Fix.iso and also advised I reinstall update 2.404 after the clock fix.  After running those two CDs, everything works great. Thanks for the great service!!

I received the HDD yesterday and I installed it in the radio. I'm happy to say that it works great. I thank you for your kind assistance in helping me to solve my issues. If you need anything more from me please let me know.

Solid State Drive    Dropping you a line to let you know that the new SSD did the trick. Everything operates as expected. Backup camera is rapid, DVD player works and able to transfer files to the drive. Thank you.

Hey, just a heads up. You guys saved me quite a bit of money and headache! I received the package today; the hard drive is installed and the update software is flashing the system right now. Easiest fix I've ever done for this car. Have a great weekend !

The RER system in my Jeep Rubicon lost voice-activation, phone-pairing and Navigation, but would still play music from the hard drive. It took me about 30 minutes to replace my old drive and now everything works again. Faster music menus and a disk-space upgrade are a bonus.

Hey, just a heads up. You guys saved me quite a bit of money and headache! I received the package today; the hard drive is installed and the update software is flashing the system right now. Easiest fix I've ever done for this car. Have a great weekend !

The new drive arrived on Thursday and I put it in yesterday.  No issues whatsoever with the installation or the 2.404 update.  I'm back up and running, loading mp3s to my heart's content. You provide a great service for those looking for help with their u connect mygig radios. I'll be sure to recommend you to anyone in need. Your prompt delivery and customer service was much appreciated.  Keep up the good work!

Solid State Drive    I received my drive Saturday morning and it was installed and running in my Chrysler within 30 minutes. It was a very straightforward and trouble free install. I didn't even need the upgrade disks that you included. Thanks for a great product !

Thanks Steve; The hard drive in my 730n RER crashed 2 months after buying my 2010 Challenger R/T....after a few emails with you I was sure the drive was the problem (lost all nav, and all stored music) the cost of a replacement system was at MINIMUM $1600...so with a $138 fix as an option, it was a simple choice. It took about 15 min to swap my drive following your directions, and the system is back up and working great...thanks for the AWESOME customer service and for selling the preloaded drives.

The new hard drive was a fast and easy fix and at the same time updated my maps.

My RB2 was not reading cd / dvd or finding songs on HD. Thank you for your attention on RB2 compatibility and Express shipping to Brazil.  I installed the hard drive and the radio works Estaq perfect!

Solid State Drive   The songs on my RBZ were listed but they wouldn't always play. The SSD installation went well. Works Fine. Thanks.

The hard drive on My MyGig RER stopped responding so I tried running a 2.404 application update CD. The update crashed and the system went into Emergency Update mode. It wouldn't run the CD at that point and it wouldn't turn off. I had to remove the fuse get it stop. After I installed the new hard drive I was able to run the Update CD that came with the new drive. took awhile but now everything works great. Thanks-

My RER system started rebooting randomly. I tried running the latest 2.404 update CD a couple of times but it would reboot during the update before it was finished. Next, I tried "Restore Factory Defaults" under the Engineering Menu (hold down buttons MENU, SEEK-UP, SEEK-DOWN for a few seconds) but that didn't help . . still frequent reboots. So I ordered and installed the new drive. Since the 2.404 update had never made it to the end, I ran it again with the new drive and now it finished OK. But then it started rebooting again . . so I was thinking the MyGig unit might be bad rather than the hard drive. This morning I went back into the Engineering Menu and ran "Restore Factory Defaults" again, but this time with the new hard drive. Now it Works

I popped her in and was up and running. No data (music & pictures) of course but oh well. Thanks much for the totally painless and inexpensive solution.

Good News. I was upgrading my car to a MyGig RER with the help of a Lockpick Adaptor from Coastal Electronics. At first there were a few small bugs but the system worked. But after finishing the cosmetic details of the installation, I could hear the radio, but the screen was flickering and the hard drive was clicking like it was trying to start. After disconnecting and reconnecting all the cables, the screen was still flickering and then the system went dead. So, I ordered a new MyGig hard drive from mygig-disk.com. Before the drive arrived, I told Steve at MyGig-Disk.com that I had just installed my system with Lockpick. He suggested I verify the Lockpick DIP switch settings in case a switch had been accidentally changed when moving stuff around in the dashboard during installation. I don't know if the switch had been changed but it turns out the CanBus Speed switch was wrong. Correcting the speed switch on Lockpick fixed everything and I was still using the original drive. I decided to keep the new hard drive when it arrived since its larger and I can keep my original drive as a spare. I have to pay you guys a great compliment ! Even the guys at Lockpick didn't suggest verifying Lockpick switch positions. Your hands-on experience really paid off here. Thanks for your expert help!

I think my problem began when I started the engine on a low battery. Sat radio and FM worked but no maps, no music or disk space. Ran an update CD and the system locked up; now in an endless reboot loop and won't turn off. Attempted a reset by disconnecting the battery multiple times. It still wouldn't turn off so I pulled fuses to keep it from draining the battery. The new RER hard drive plus running the update CD included with the hard drive was fully successful. Very Happy, Thanks

My hdd stopped working abruptly one day and I tried everything to access it. The drive was very easy to swap out. Took me less than 20 mins and all I had to do was remove 6 screws. 2 to open the top cover and 4 holding the head unit in place. The drive works, thank you for your speedy reply and help with this.

Suddenly, the HDD music menu had no playlists or anything else. Navigation and everything else was fine. I received the hard drive today and it went like CLOCK WORK! All is up and running! I really appreciate the product and your support! Just glad I did not have to buy a whole new unit!

Everything is perfect! I just installed the HDD. 15 minutes only to remove the MYGIG and installation. Very nice. It was not necessary to update with the CD's. Everything works as it has to do. Now I can put new music with my USB key , and new pictures. Great Great really great. Thank you again for your cooperation.

I received the hard drive and installed it. Seems to be working great. Thank you very much.

These guys are the best, fast shipping and email response!!!!!!

As crazy as this sounds, it was so great to get my system going again, I just ordered a second drive to have a "SPARE" available at all times.

Received the hard drive, thank you so much, its working great.

Everything works great thanks, Sent from my iPhone

My wife and I completed the HD replacement this evening and the hard drive works fine.

I was worried about doing this myself, but removing the hard drive from my WK only took a few minutes and it took less time to put the new one in. Leaving all the cables connected made it too easy. My music was gone but this time I'm reloading the music from a USB drive rather than from CDs.